Refund Policy

Return Eligibility and Valid Timeframe

Our platform offers a unified 60-day return and refund window for all Phlur fragrance products purchased on phlurusshop.com, starting from the official order delivery completion date. All unopened, unused, and intact fine fragrances, body mists, and scented care products with complete original packaging, labels, and accessories qualify for return applications within the valid period. Products with damaged packaging, obvious usage traces, artificial damage, or missing original accessories are not eligible for full refund services. We enforce consistent return standards for all global customers with no regional differences, ensuring equal after-sales rights and protection for every user worldwide.

Standard Refund Processing Workflow

Customers must submit valid return requests through our official support email and complete product return delivery to initiate the review process. Our professional after-sales team will inspect returned items to verify compliance with return eligibility standards. Once verification is completed and approved, we will launch the official refund process immediately. The unified refund processing period ranges from 5 to 10 working days, and all refund funds will be returned via the original payment method used for order settlement. All refund transactions are denominated in unified USD currency, maintaining consistent settlement standards with original order payments for transparent and standardized fund processing.

Refund Service Supplementary Rules

All orders placed on our website enjoy global free shipping services, and no additional shipping fees, handling charges, or hidden fees will be deducted from qualified refund amounts. For partial returns of multi-item orders, we calculate refund amounts proportionally based on individual product unit prices to ensure fair settlement. In rare cases of refund delays caused by system synchronization or bank processing schedules, users can contact our support team to inquire about progress and request prompt follow-ups. We strictly adhere to our official 60-day return policy and 5-10 day refund cycle, standardizing every after-sales link to fully protect global customers’ legitimate consumption rights.